| Greg Ward Media Tips |
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Quicktips
what do news editors want?
responding to unexpected inquiries
A key part of media training is learning how to manage a surprise inquiry - the reporter cold call.
You are not obliged to respond immediately, but you should always try to cooperate - even when your news is bad. Check the reporter's deadline and contact details, and ask them to forward story background and questions by email. Reassure the reporter their inquiry will be dealt with, and that someone will be back in touch within half an hour. (That person might be you, your boss, your PR representative etc. But someone must call back with an update.)
Once you receive the reporter's email, gather the facts. If you are the spokesperson, take time to decide whether comment is appropriate. If you decide not to comment, or to comment at some later stage, email the reporter and let them know.
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free tips
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contact greg
AUCKLAND/WELLINGTON
mobile: +64 21 899 532
after hours: +649 83 44 583
email: greg@gregward.tv
skype: gregwardnz
after hours: +649 83 44 583
email: greg@gregward.tv
skype: gregwardnz
SYDNEY/MELBOURNE
phone: +612 8006 4492




